FAQs
Pre-Sales
Can I change my domain after installation? Any fee?
NOTE: For license ownership protection reasons we don't satisfy domain change requests that are sent from email accounts, which are not associated with your Flynax account.
What happens after ordering the classifieds software?
We and our payment gateway take some time to check your payment. Normally we may take from one to a few hours to confirm a purchase. If everything is OK on both ends we'll activate your account and you'll get logins to the Customer Area, from where you'll be able to download the script and other products like themes, language packs and guides.
NOTE: Our payment provider may cancel your order if it is deemed suspicious, or ask for more information to make sure that a transaction is absolutely legal; we recommend sending all necessary information to confirm your purchase and have your account activated. But if you pay with your own card you're unlikely to have any problems with your order.
Is the source code of the software encrypted?
What is included in support?
A week before your support plan expires you’ll get a notification offering you to extend it. Support is optional and you may either extend it should need arise, or archive the support invoice. You can always restore the invoice and pay it; a support period will start from the day of payment.
Flynax Support includes:
- guidance on the Software;
- fixing Flynax native bugs;
- making minor changes to the code taking no longer than an hour.
Support doesn't include management of your site and you're expected to do things that you can do from admin panel yourself. Unfortunately, we don’t offer a support delayed option and support period will start once you add your domain from the Customer Area.
Can I run your software on a few domains?
- one.yourdomain.com
- two.yourdomain.com
- www.yourdomain.com/new-site/ etc
If you're planning to run multiple licenses/sites, feel free to email us at sales@flynax.com. We'll be happy to work out the best solution for you.
What plugins come with the software?
- Free (45) and
- Premium (35)
When you purchase the Basic Software package you get 45 free plugins with a license. You also may purchase premium plugins to boost functionality of your site when ordering the script. You can always purchase a plugin later from the admin panel of your site and install it with one click.
Who owns the site, and do you take a % of sales?
With full access to the source code, all customizations, content, and data added to your site such as listings, categories, sellers, text pages, images, and more are completely yours.
Additionally, we do not control payments made on your site or take any percentage of the sales made through your platform.
Can I install your trial software on my server?
If you're unsure about the ease of customizing the source code, you can request a database structure or a sample piece of code. This will help you evaluate the software and ensure that it meets your customization needs.
What’s the difference between the 7 marketplace scripts?
Key differences
Categories: Each script provides a unique selection of categories and subcategories designed to align with its marketplace type.
Can I buy a template without purchasing the software?
Can I customize the script, plugins and themes?
Do you provide hosting and domains with the software?
For hosting, we suggest choosing cPanel or Plesk-based hosting on Linux, though other control panels are also compatible. We can share a list of recommended hosting providers for your convenience.
If you prefer a different hosting company, you can ensure compatibility by uploading a diagnostic file to your server and running it as per the instructions here.
Once you purchase a hosting plan, you’ll receive an email with DNS details. Use these details to configure your domain’s DNS settings in your Domain Registrar account to point your domain to the hosting server. DNS propagation may take up to 24 hours. If set up correctly, you’ll see the Flynax installation wizard in your browser during installation.
We also don’t provide domain registration services. You can purchase a domain from a Domain Registrar or acquire one bundled with a hosting plan. However, domain registration is your responsibility, as we do not handle it for customers.
How quickly will I get the software after purchase?
The confirmation process allows us to verify your email account, as in some cases users don't get emails from us because of a typo in an email account, and make sure that a payment hasn't been made with a stolen card.
NOTE: Confirmation of new purchases made on weekends may take longer as our team does not work on Saturdays and Sundays.
What do I need to start a marketplace?
- Domain. Secure a domain from a trusted Domain Registrar or as part of a hosting package. Please note that Flynax does not purchase domains on behalf of customers, so this step must be handled by you.
- Hosting. Choose cPanel or Plesk-based hosting on Linux for smooth software installation and reliable performance. While Flynax doesn’t provide hosting, we recommend a selection of hosting companies to help you get started.
- Software. Obtain the basic software license, trusted by countless users and rigorously tested over time.
- Marketplace theme. Opt for our latest Sunny theme, specifically designed to enhance the marketplace concept with its extended listing and search functionalities.
- Shopping Cart plugin. Transform your marketplace into a full-fledged platform with the Shopping Cart plugin, enabling the sale of both physical and digital products. Learn more about this essential add-on here.
Are your templates fully responsive?
Are your classified scripts built on Wordpress or any other framework?
Can I manage sections, categories, forms and fields?
- Listing types. Start with five predefined sections like For Sale, Cars, Property, Services and Jobs. Add new listing types from the Listing Type Manager and populate them with custom categories.
- Categories. Easily create and assign new categories or subcategories to specific listing types directly from the back end.
- Fields. Add various field types to listing, registration, and search forms using dedicated field managers, tailoring forms to your marketplace needs.
- Layout. Our templates use content boxes to display listings, banners, text, and galleries. Rearrange or disable boxes from the back end to transform your site’s layout.
Is the source code easy to customize?
Of course learning the new system might take some time. But once you learn it you'll be able to modify it as professionally as Flynax Team does it.
Can I buy premium products: Apps, themes and plugins later?
Do we offer lifetime bug fixing?
Can I use premium themes and plugins on another site/license?
Is the price for the software a one-time payment?
The prices for our software, plugins, themes, and mobile apps are one-time fees. With the purchase, you receive a lifetime license, ensuring permanent access to the software and add-ons.
The only subscription-based service we offer is a support plan, which is optional. You can choose to extend it if needed.
What is included in the basic software license?
- Unencrypted source code
- 43 free plugins
- A responsive template (Flatty series)
- A month of free support
- Bug fixes and update patches
- All language translations
- Ability to remove Flynax branding
- Free installation by Flynax
- Manuals and guides
NOTE: The basic license does not include access to Premium templates, Premium plugins, or mobile Apps. However, you can always purchase them later.
Do I get a demo set-up after the purchase?
Buying a basic software license for 195 USD you get a basic software package that includes only free plugins and template, and your site won’t look similar to the demo set-up. To get a demo set-up you'll need to:
- Purchase premium plugins worth 50-150 USD;
- Purchase access to premium templates;
- Rearrange the layout from the back end of your site.
At your request we can upload demo listings to your site at no extra cost.
NOTE: Even if you purchase all those premium products you'll need to install and set up them to make your site look like our demo. If you have any questions setting up site and plugins, you can always ask us for guidance.
Can I purchase the software with crypto currency?
We accept payments for the software, add-ons, and services in USDT, which provides a secure and cost-effective option. Paying in USDT helps you avoid high commissions and potential transaction issues common with some traditional payment systems.
On the Order page, fill in all the details and select the Crypto tab at the bottom of the page to purchase the software or service with USDT.
What monetization options are available in the script?
- Paid Categories: control the number of ads, pictures, and videos allowed;
- Membership Plans: listings remain active as long as the membership plan is valid;
- Featured Listings: ensure premium listings appear at the top.
Plugin-based monetization tools:
- Bump ups and Highlights: enable users to bump up listings and highlight titles;
- Pay-as-you-go Credits: sell credits to users as an alternative currency;
- Banners: make profit by enabling users to place banners on your site;
- Booking: collect down payments for booking property or services;
- Events: add events as an extra option to membership plans.
What payment options do you offer?
We provide a wide selection of payment gateways for collecting payments on your marketplace, along with details about the countries they support.
- Authorize.Net: worldwide
- Cardinity: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK
- CCavenue: India
- ccBill: 197 countries
- CoinGate: worldwide
- CryptoCloud: worldwide
- Molli: Western Europe countries - 35 European countries
- PagSeguro: Brazil and other countries of Latin America
- PayFast: South Africa
- PayPal Advanced Checkout: worldwide
- PayPal Pro: US, UK and Canada
- PayStack: Africa - Nigeria, Ghana, Kenya, and South Africa
- PesaPal: Africa - Kenya, Uganda, Tanzania, Zimbabwe, Rwanda, Malawi and Zambia
- SecurionPay: Europe
- Stripe: worldwide
- eWay: Australia and New Zealand
If you don’t find a gateway that suits your requirements or operates in your country, we can consider integrating a custom gateway for you. Learn more about custom gateway integration here.
Will you install my site and help me set it up?
We are happy to assist with your site installation if you provide us with all necessary credentials:
- Full access to your hosting control panel; or
- An invitation from your hosting panel;
- A domain with DNS correctly pointed to your server;
- Two-factor authentication (2FA) temporarily disabled for the installation period.
If you’re uncomfortable sharing full access, you can create a database and upload the installation package to your server for us to handle the rest.
Installation typically takes between 1 to 18 hours, depending on your hosting's system requirements, server configurations, and our workload.
With your software purchase, you receive one month of free support, during which we can help with logo changes, block rearrangements, category adjustments, and adding countries. For tasks requiring more than 5 hours, we will provide a quote.
Can I launch a niche site using your software?
Our software is designed to help you create a marketplace for a specific product or niche. To build a niche site, you can remove the default listing types—Motors, Property, Services, and Jobs—keeping only the "For Sale" type.
From there, you can customize the categories, adding only those relevant to your product. Additionally, our software allows you to create custom fields and field groups, as well as adjust registration forms and account settings to suit your niche requirements.
With the Shopping Cart and Bidding plugin, you can expand your marketplace's functionality to sell both physical and digital products, which gives you the flexibility to meet the needs of your niche audience.
Can I play with a free trial before the purchase?
You can request a free 15-day trial of any Flynax script, hosted on our server. During the trial period, you'll have full access to the admin panel to manage the script as you like.
- Templates. Test both free and premium templates by enabling them through the Admin Panel > Basic Settings > General > Templates.
- Plugins. Install and explore any plugin directly from the admin panel.
NOTE: Certain plugins like XML/JSON Feed Import/Export operate in a semifunctional mode, restricted to demonstration purposes. For example, importing feeds from third-party resources to our server is not permitted.
Can I see a list of free and premium plugins?
- Free plugins, and
- Premium plugins.
After installing your marketplace, you can immediately add free plugins directly from the admin panel. Premium plugins, priced between $25 and $45, can be purchased during your initial software order. You can purchase premium plugins later from your site's Plugins section, or via the Customer Area. Once purchased, you can easily install them from the admin panel.
Can I translate my site into another langauge?
For effortless multilingual support, we also offer built-in integration with Google Translate and DeepL, allowing you to automatically translate your site into any language supported by these services.
NOTE: Plugins are provided in English only. After installation, you'll need to review the plugin phrases and translate them into other languages using the Language Manager from your site's admin panel.
What support can I expect from your team?
NOTE: You can access the Ticket System directly here, or send an email to support@flynax.com, which will automatically create a ticket for you in our system.
Do you offer AI support and where exactly?
The plugin integrates seamlessly with the admin panel and user interface. Administrators can configure the AI's behavior, select which fields contribute to ad descriptions, and limit access to specific user types. Users can generate, edit, or refine AI-created descriptions directly while adding their listings.
Can I launch mobile Apps for my marketplace?
Mobile Apps are standalone products specifically designed for the mobile environment. You can purchase them when ordering the software or request them later from the Customer Area.
The Apps will feature your logo and colors and will connect directly to your marketplace's database, ensuring seamless integration of categories and listings.
To publish the Apps, you'll need Google Play Developer and Apple Developer Program accounts.
Can I use themes designed for other scripts?
Can I import categories from another site?
Customer Area
How can I change the support plan?
By upgrading to a longer support period, you can save money and ensure that you'll always have access to support for a longer period of time.
You can also downgrade your support plan to extend your support for a shorter period.
Installation
Is installation free and how long does it take?
If your hosting meets our System Requirements and you provided valid cPanel details, then installation might take from 1 to 18 hours depending on server configurations and workload in our Installation Department.
NOTE: We install sites during working days, so if you purchased a license on weekend you may expect installation by our Team on Monday.
Can I install the software on a local machine?
NOTE: We don't support local installations because reproducing issues in a remote environment is impossible.
Applications
Do you offer native mobile Apps?
Will mobile Apps have the Flynax logo?
How to request an App?
Do mobile Apps offer the functionality of the software?
What do I need to publish my Android App?
NOTE: If you prefer not to publish your App on Google Play, you can opt to distribute the Android App package (APK) file directly through your website. This allows your users to download and install the App manually on their Android devices. Simply host the APK file on your site, providing users with instructions for downloading and installing it safely.
What do I need to publish my iOS App?
How to connect mobile Apps to a trial site
NOTE: Your users won't have to enter your domain every time they try to start the App because the mobile Apps will be compiled specifically for your domain.
What language are your mobile Apps written in?
Can I run the mobile App without a site?
Can I get the App source code to modify it on my own?
We can provide the source code for our mobile App, allowing you to customize it to align with your requirements and project concept. There are no limitations on modifications, except that the App must be used for a single domain.
The cost of purchasing the source code is 190 USD. This includes both Android and iOS Apps, even if you originally purchased only an Android or iOS version for 95 USD. The reason for this pricing is that Flutter technology enables you to generate both Apps from a single codebase after compilation. So you have to pay another 95 USD to get the source code. If you have already purchased the Android and iOS Apps, you can get the source code at request.
NOTE: However, you’ll need to ensure you have the necessary expertise and an experienced team to compile and customize the Flutter-based source code. Once you obtain the source code, you’ll be responsible for all modifications and management without further guidance from us. The only support we offer to customers who obtained the source code is providing updates when they are released.
Support
How can I submit a support ticket?
Our Tech Department is divided into three subdivisions depending on complexity of the problem reported. If your request is connected to settings or minor changes, we’ll get back to you within a few hours with results or guidance. If you reported a bug or error then the ticket will be escalated to Support Level 2, and consequently might take longer. Critical and complex tickets are escalated to Support Level 3.
When submitting a ticket, please make sure that:
- You've entered an email address associated with your Flynax account, if you're a customer;
- You've described the problem in every detail so we could reproduce it on our end;
- You've attached all necessary files and screenshots to speed up resolution.
If you don't remember sending us your cPanel or FTP logins, please attach them to the ticket in order to avoid getting a request for those details from us.
I still have support, why did you send me an invoice?
Log into your Customer Area > My invoices > Check the box for a pending invoice > Click Archive at the bottom of the page.
You can always restore the invoice and extend your support period by paying it. Support will start from the date of payment.
How to get premium templates after the purchase?
Requesting an invoice and buying templates:
- Sign in to the Customer Area using your logins;
- Go to "Templates" and click "Request Access" link in the text;
- After clicking the link an invoice will be generated and notification sent;
- Go to "My Invoices" to pay the pending invoice (95 USD);
- After paying the invoice go back to the "Templates" tab;
- Now you may download a premium template and upload it to your site.
Uploading a template through cPanel:
- Log in to cPanel of your site;
- Go to File Manager and click public_html;
- Go to the "Templates" subdirectory;
- Click the Upload button and select a template you downloaded;
- Select the zipped folder with a theme and click "Unzip/Extract" button;
- Remove the zipped folder with a template once you're done;
- Go to the back end > basic settings > template and select a template.
Uploading a template through an FTP client:
- Unzip the template folder before connecting to the server;
- Connect to your server through an FTP client (e.g FileZilla);
- Open the "Templates" subdirectory in the client;
- Upload the unzipped folder with a theme to the "Templates" subdirectory;
- Go to the back end > basic settings > template and select a template.
Custom Project
How to write a requirements specification?
A requirements specification is a file that describes how your custom module should work and look. A detailed description coupled with screenshots or design is an important element that is vital for the successful implementation of the project. A clearly worded specification allows you to:
- Get an accurate quote. If your requirements specification is incomplete and superficial then you may end up paying more for things that were not well described or missing from the spec.
- Get an accurate time frame. We always give a time frame based on the specification we get. If you keep adding more details to it then a deadline for your project will be put off accordingly.
- Avoid delays in implementation. We won't be able to move faster with your customizations until we fully understand how things should work, which will result in additional questions and putting extra effort into providing more details.
In other words, a requirements specification is a textual code that you send to our heads to make us do the things you want. The better code you'll write the better and faster result you'll get.
How to write a requirements specification?
Even though a requirements specification sounds like a document with lots of technical terms in reality it is merely an algorithmic description of the things you want to get. When we say "algorithmic" we imply describing a custom module from step A to step Z, for instance you want a custom functionality when a user can get points on the site in reward for something. All you need to do is to visualize the entire process from A to Z and put it algorithmically, for instance:
A. A user logs in to the site (meaning a user should be logged in to do the thing);
B. Then he clicks the button, and is taken to the page...;
C. If he has a free package he will get a notice saying...;
D. If he has a premium package he will click and will get 5 points.
E. Using the points he will be able to do...etc.
The textual algorithm will help you make sure you've covered all the steps of your custom module. A similar description backed up with screenshots will give us a panoramic view of your custom functionality, allow us to faster figure out points of contact with the software basic functionality, and will speed up development significantly.
Before sending us your requirements specification check it against the list below:
- All the elements engaged in the custom module are included and described;
- Make sure you provided screenshots or design for a custom module.
- Make sure your algorithmic description is clear and complete.
- Make sure you’ve added extra comments and suggestions, if any.
How can I get a free quote for a customization(s)?
We recommend submitting for a quote in two steps:
1. First we recommend sending a preliminary description of a customization that will allow us to get an idea and tell you for sure if we'll be able to make the customization or not. If we have sufficient resources and time for your customization, then you'll be able to provide us with a more detailed document. At this stage we'll be able to give you a rough estimate, so you could take a decision before purchasing the script or ordering a customization. In addition, that might save both you and us a lot of time.
2. Sending a more detailed specification will allow us to evaluate the scope, and get a more accurate quote based on the time required for making a customization(s). Basically we need a document with a detailed and consistent description and preferably with screenshots. After reviewing your spec we'll give you a final quote and time frame. Of course, making changes to the spec might result in changing an agreed quote.
NOTE: Unfortunately, we don't discuss customizations to our software on the phone in order to avoid misunderstanding. In addition, some customizations are reviewed and quoted in a group.
How much do you charge per hour of coding?
Can I get a custom design integrated to my site?
NOTE: All our temlates include Sass, which allows you or your developers customize or integrate templates faster and more effectively.
Can I get a custom payment gateway integrated?
- Сheckout (users will be taken to the payment system site in order to pay),
- Payments by credit cards on your site (direct method),
- Subscriptions,
- Marketplace (safe transactions),
- Split payments,
- SMS payments,
- Payout.
You will need to read through the products offered by the payment system and select the ones that you want us to integrate. The integration quote depends on the products you will select.
2. We'll need the following details from you:
- A test account (or an active account with enabled sandbox),
- An instruction for integration (preferably in English),
- An API.
3. How long will the integration take:
The Integration of a payment gateway normally takes 2-5 days depending on the selected products.
NOTE: The integration doesn't extend to the mobile Apps. Adding more products to the agreed list will result in an extra fee.
Can your team customize my site's design and functionality?
Our rates are $30/hour for customizations to the software, plugins, and templates, and $40/hour for mobile App customizations.
We suggest submitting your specification before purchasing to avoid any disappointment. For smaller projects, you can get a free quote to help you make an informed decision.
While Flynax doesn't create designs, we can integrate custom designs if your provide us with HTML or Figma format files.
NOTE: We don't evaluate projects that start with something like, "You can sign up on the site and see how it works," as we don't have the time to explore features on external platforms. Additionally, our interpretation of how a third-party functionality works may differ from yours, so providing a detailed specification is essential.